ServiceBoard (nexus) Release v1.0.2501.41 - English

Once it has been uploaded, it can be used with our https://c-ftp.de/wl/?id=gmMD9VSCHVkR0dflrSYuuD8hE6gsD3gI be downloaded.

The following adjustments were made in this version:

New

General - Microsoft Entra login function

• Individual login with Microsoft Entra. In future versions, it will be possible to use this login method company-wide: Activation of Microsoft Entra login in ServiceBoard (nexus)
  You can find detailed instructions at the following link:
  Activation of Microsoft Entra login in ServiceBoard (nexus) (cards/24dda7e9-98cb-461b-a281-def8b60731fd)
  
  

  

"Tickets 2.0" preview

• The new ticket list "Tickets 2.0" offers a Professional filter and a significantly improved Performance. It uses a Cachethat occurs when starting the Nexus service is being rebuilt. In this preview, currently only a view can be saved – the option to create additional views will be available in the next version.
  This requires configuration in advance. Detailed instructions can be found here: "Tickets 2.0" configuration
  
  

  

Tickets - Tags

• Tickets can now be tagged globally for all employees. These tags can be added in the ticket details, displayed in the Tags column, searched for using filters, and removed from the suggestion list in the settings.
  Here you will find detailed instructions on how to do this: Use tags for tickets
  
  

  

• The stopwatch now starts automatically as soon as a ticket is opened. As usual, this function can be activated globally in c-entron under Global Settings → Ticket → Helpdesk → Time Tracking in the "Default for time tracking when opening a ticket" section for all users

Improvements/changes:

Customers

• On the customer side, the contact person can now be found by their last name.
  
  

  

Tickets

• Empty required fields for type, priority, and category are now clearly highlighted (with an exclamation mark).

• Customer information is now displayed more clearly.

• If reminder levels are available, these are now displayed as a note (in an overlay at the bottom right) in the ticket.
  
  

  

• The customer information note has been visually redesigned and moved to the upper right corner of the open ticket to better highlight existing customer information. In addition, an AVV note has been integrated into the ticket header, which appears when no AVV is stored.
  
  

  

  
  
  

  

Fixed bugs

Checklists

• The rights to edit the checklists are now checked correctly.

My day

• Under "Dashboard" in the "My Day" section, the working day can now be ended directly using the "Complete" button. This automatically checks whether the expected working time has been fulfilled, whether there are any scheduling conflicts, and whether there are any appointments in the daily closing that have not been assigned to a ticket. In addition, a note appears stating that a completed day cannot be edited retrospectively.
  
  

  

• If an entry in "My Day" with a linked ticket and time was selected first, and then an entry without a ticket link was selected and saved, the previously selected time was incorrectly carried over. This issue has now been resolved.

Tickets

• Type, category, and priority can now be deleted directly via the selection in the ticket header, provided these fields are not marked as mandatory. If a field is defined as mandatory, the note "Mandatory field" is displayed and deletion is not possible.
  
  

  

• From now on, text module groups can be opened not only by clicking on the arrow, but also by clicking on the group name.

• Line breaks in comments are now also displayed in inserted text.

• If a time type with arrival and departure is selected, only the arrival and departure items of the selected user are now transferred.

• The scroll error in the final service report has been fixed.

• The email address of the contact person is now correctly updated in the ticket.

• When the layout of the Kanban ticket overview is customized (e.g., by changing the buckets to be displayed) and then "Save layout" is clicked, the layout is now saved correctly.

• When the sidebar in the ticket is collapsed, tooltips for the sections (e.g., "Overview," "Times") are now only displayed briefly and then disappear again.

• It is now also possible to delete global views.

• When creating or copying a view in ServiceBoard, the "Create view" button only becomes visible once a name has been entered for the view. This ensures that no view can be created without a name.

• The ticket overview is now updated when a time entry has been created, changed, or deleted.

• The due date is now displayed in the ticket overview and can be changed directly there. This adjustment automatically updates the due date via LiveUpdate.

• Starting with WebService version v2.0.2501.35, a feature has been implemented that automatically pre-fills the corresponding contract in the ticket in ServiceBoard (Nexus) for customers with a framework agreement.