WebService - Early Access v2.0.2506.61 - English

The early access version can be downloaded via our c-ftpcan be downloaded. The official release will then be made available as usual via River and c-ftp.

The following adjustments were made in this version:

New

General Web Service

• Failed logins are now recorded at log level "WARN." To be able to track all login attempts—including successful logins—the log level must be changed to "INFO."

Fixed bugs

Exchange Connector

• During calendar synchronization, an "Invalid DateTime Conversion" error could occur when a date prior to 1900 was detected—for example, the year 1604, which is well outside the valid range. To avoid such problems, we have now restricted calendar entries to a minimum date of January 1, 1900.

ServiceBoard (Next)

• A bug has been fixed where the LunchTime field in the hlpdsk_timer table was filled differently depending on the application, which led to discrepancies in evaluations. For consistency, a default value is now automatically set when saving a ticket if no LunchTime value is available. In addition, a regular background check ensures that missing (NULL) entries in the field are also filled with 0.

Tickets

• The filter function for categories in the ticket list in ServieBoard (Nexus) has been corrected. Main and subcategories were previously displayed unsorted in a common list; now they are displayed in a structured manner and in the correct order (according to the numbering in c-entron settings).

• The WebService method has been adapted to transfer the status stored in c-entron under "Global Settings → Ticket → Helpdesk → Status for 'Change status automatically'". The ServiceBoard (Nexus) has been expanded accordingly to process this status correctly.