SBN - The "Devices" section has been revised

(As of release v1.0.2504.x)

The area "Devices" in ServiceBoard (next) has been significantly revised.

Devices can now be viewed and managed directly in the ticket, their origin is transparently identifiable, and there are clear processing rules depending on the source.

Overview of new features

1. Manage devices directly in the ticket

In the open ticket, you will find the following under the tab "Overview" one Device list with all currently connected devices.

• About the "+" symbol you can add a device

  

• The device can be removed again by clicking on the "X" behind the device name.

  

2. Quick access to device details

One click on the Device names takes you directly to the detailed view in the "Devices" section of the customer profile, which has been visually redesigned.

3. New device view in customer profile

The device view in the customer profile now shows:

• A compact device list on the left side

• Right:

• • Details

  • Tickets

  • Logs

Displaying the origin of a device

Effective immediately, for each device the origin (source) displayed – both in the overview and in the detailed view.

Sources can include, for example:

• c-entron (created manually)

• Riverbird (interface)

• WOASI (interface)

You can see at a glance where a device comes from.

Workability depending on origin

• Devices with the origin "c-entron" (i.e., created manually)
  → You can edit or delete these devices

• Devices from interfaces such as, for example WOASI or Riverbird
  → These are read-only – for viewing only, not editable

NOTE: Only the "new" devices that have been synchronized with the database via Riverbird or WOASI are displayed in the ServiceBoard – the "old" devices are no longer visible.

FAQ:

Problem:
A customer reports that no devices are displayed in the ServiceBoard.

Solution:
Check in c-entron in the customer's address master under the "Devices" tab to see if there are any devices there. If none are visible, it is likely that no new devices have been transferred via customer sync (e.g., via Riverbird). A functioning customer sync is a prerequisite for devices to be transferred to the view. Please check the sync process if necessary.