FAQs about online banking (FinAPI/HBCI)

Question:

Why are invoices not automatically assigned via the FinAPI interface?

Solution:

There can be several reasons why an invoice is not automatically assigned in the system. In such cases, clean data consistency is crucial. Here are some typical causes: 

• Different sender name:
  The name of the person making the transfer does not match the customer name in the address master.

• Missing IBAN:
  The IBAN used in the transfer is not stored in the address master for the corresponding customer.

• Unclear intended use:
  The intended use does not contain a clear assignment to a c-entron invoice number.

• Difference:
  The amount transferred does not correspond to any single invoice (e.g., in the case of collective or partial payments). 

• Different number ranges for additional branches:
  this behavior was fixed in version 2.0.2509.68. 

Difficulties can arise, particularly with customers who have multiple bank accounts or different company names in their payment transactions. The same applies to inaccurate payment references or amounts that do not exactly match our invoice amounts. In such cases, manual allocation is necessary—e.g., for collective transfers—in order to distribute the amounts correctly across multiple receipts.