FAQs on Online Banking (FinAPI)
Question
Why aren't invoices automatically assigned via the FinAPI interface?
Re:
đź’¶ Bookkeeping
⚙️ Administration
Short answer
Automatic allocation occurs only if the sender's name, IBAN, payment description, and amount clearly match an open c-entron invoice. If there are any discrepancies, the payment receipt remains open and must be allocated manually.
Solution / Overview
Please check the following points:
- Does the name of the payer match the customer name in the address database?
- Is the IBAN used in the transfer stored in the customer's address master record?
- Does the payment description include a unique c-entron invoice number?
- Does the amount transferred match the amount on a single invoice exactly (not a combined or partial payment)?
- Is version 2.0.2509.68 or later in use (relevant for branches with different number ranges)?
👉 Only when all criteria are clearly met does FinAPI automatically match the incoming payment to the corresponding invoice.
Background
The FinAPI interface matches each incoming payment against the open invoices in the c-entron system based on several criteria (sender name, IBAN, payment reference, amount). Automatic matching occurs only if all data is consistent. If the matches are ambiguous or individual fields differ, the transaction is intentionally left open so that a manual review can be performed—this prevents incorrect postings in cases of similar customer names or identical amounts.
Common Mistakes
Common causes or misunderstandings include:
- The payer is using a different company or personal name that is not stored in the address database.
- The customer's second or new bank account details are not maintained in the address master.
- The invoice number is missing from the payment description or is misspelled.
- Bulk transfers are recorded as a single amount, without a breakdown.
- An outdated version of c-entron is in use (prior to 2.0.2509.68 for branches with different number ranges).
👉 In these cases, the payment receipt remains marked as “unassigned” and must be manually updated—for example, in the case of bulk transfers that are split across multiple documents.
Tip
For customers with multiple bank accounts or varying company names, all known IBANs and spellings should be stored in the address master. This will significantly increase the success rate of automatic assignment. For recurring batch transfers, it is recommended to agree with the customer on a clear structure for the payment reference (e.g., “RG 12345 + RG 12346”).