FAQs about the c-entron.NET address database
Problem:
"Account" (customer/supplier/contact) not found.
Solution:
Please check whether the "account" can be found by performing one of the following steps before starting the search:
Check whether the checkbox for the account type you are looking for (or all three standard account types) is selected
In the "Hits" tab, uncheck the boxes next to "Standard address only" and "Standard contact person only."
In the "Hits" tab, check the box next to "Show only deleted items."
Check the box in the "Company" tab in the "Miscellaneous" section in the "General" field under "Locked."
Log in to c-entron.NET via the database connection. Start the "Migration Wizard" in the global settings under "Sales -> Address Master -> General" and check whether the account you are looking for is displayed after activating the account type for this "account" and then "Updating." If this is the case, you can transfer this and any other accounts displayed by clicking on "Convert Data."
In Employee Management, check whether the user in question is assigned to specific sales territories in the "Sales Territories" field in the "Personnel Management" area.
Note: If an employee is assigned to at least one but not all sales areas, only customers assigned to one of these sales areas will be displayed. Only if the user is assigned to all existing sales areas (or none) will customers who are assigned to "any" or "no" sales area be found (in the address master for this customer in the "Miscellaneous" section of the "General" tab).
Check in the rights management under "Basic menu Sales -> Customers -> Customers general" whether one of the rights groups of the affected user has been assigned the restrictive right "only see own customers." In this case, only customers for whom this user is stored as "support person" (ADM, IDM, technician, etc.) can be found.
Problem:
Document not found
Solution:
Please check:
- in the window, check whether you have set a "filter" that "filters out" the document you are looking for (e.g., the "search text" (1), "show completed" (2), an entered "date from/to" range (3), a filter for a specific range (4), etc.).
If the number of documents displayed (a customer must be selected for this) is higher than the number of documents appearing below, ..
... then you have a "restrictive right" that can be assigned to each document type. To do this, check whether one of the rights groups to which the user in question is assigned has been assigned one of the two restrictive rights (own only/own branch only). This restricts the user to documents that are assigned to the same branch or for which the user is assigned as the processor, ADM, or IDM in the document (not for the customer).
Problem:
The "Special prices" tab is not displayed.
Solution:
In order for the "Special Prices" tab to be displayed in the address master, it must be a customer and the user must have the "Display Customer Finances" right:
Problem:
Special price for customer is not saved
Solution:
After configuration, please check whether you have saved the special price by clicking on the confirmation check mark at the end of the line. This must be done for special prices. It is not sufficient to simply save the account.
