Prices for on-site and remote services

(As of: June 2026)

Available as a subscription: Core · Pro · Ultimate

Re:

• ⚙️ Administration

• 💬 Support/Service

In ticket billing and time tracking, no additional discounts or reductions are applied to travel and remote service items.

The ticket billing system simply applies the price that has already been set for this on-site or remote service during that time period.

This price must be carried over to the invoice unchanged, because the price can also be adjusted individually over time. This adjustment must be reflected exactly as is on the invoice.

So if the price happens to be incorrect (or a discount or markdown isn't applied), that's an error in the time-tracking system—such as Service-Board, the Outlook add-in, etc.—depending on which software the time was entered into.

Example

During that time

On the invoice

This can be configured in the global settings under Helpdesk - Time Tracking

or directly within the customer's account under "Terms and Conditions"