ServiceBoard (nexus) - Early access v1.0.2503.96

The early access version can be downloaded via our c-ftpcan be downloaded. The official release will then be made available as usual via River and c-ftp.

The following adjustments were made in this version:

New

General - Microsoft Entra login function

• The Entra login has been redesigned:

• • Management of all employees via the Entra login

  • Entra/Azure AD can be configured as a mandatory login

  • Admins and special users can still log in using the c-entron standard login
    
    See also: Changes in the "Authentication" section

Improvements/changes:

Customers

• The sections have been significantly revised for a clearer and more intuitive presentation

Stopwatches

• New overview page for better tracking

• Stopwatch dialog appears automatically when leaving a ticket

Tickets

• Filters in the new Ticket List 2.0
  - Intuitive and clear filter settings in the ticket list
  - Overview of active filters
  - Addition of a help button for AND/OR conditions
  - Dynamic filter tickets automatically adapt to the selected view

Views

• Company-wide global views that are visible and editable for all employees

• Personal view management

Scheduling

• Storage of selected employees for personalized planning

• Drop-down menu for quick view selection

• Text search to search specifically for tickets, agents, or content

Fixed bugs

Tickets

• In the dashboard, under "Recently edited tickets," an object reference error that occurred when right-clicking on "Move" has been fixed.

• If, in the global settings under Ticket - Helpdesk - Time Tracking, travel time is activated as a mandatory entry for an on-site time type and this time type is selected in the ticket, the correct travel time item is now automatically recorded for the user.

• The "New" button now remains grayed out or inactive while a new ticket is being created. This prevents multiple new tickets from being created at the same time by clicking repeatedly.

• The phone number fields are now filled in correctly and written back to the database.

• Tickets 2.0 now supports live updates, so the status in the list is updated within a short time.

• If the pause is longer than the duration, the time can no longer be saved. In this case, a corresponding message is displayed.

• The issue where tickets without a type were not displayed when grouping tickets by "Type" has been resolved.

• The stopwatch is now displayed when a new ticket is created via "New Ticket."

• When opening a document in the ticket, the message "Oops, an unknown error has occurred" might have appeared with the log entry "Unhandled exception rendering component: An item with the same key has already been added," which has now been fixed.